Return Policy

Effective Date: 25/09/2024

Welcome to TwinzaT! We want you to be completely satisfied with your luxury women's fashion purchase. If for any reason you are not satisfied, our Return Policy outlines the process for returning or exchanging items. Please read this policy carefully before initiating a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return must be initiated within [7 days] of the delivery date.

  • Proof of purchase (order number or receipt) must be provided.

Items that do not meet these criteria will not be accepted for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Items that have been used, damaged, or altered.

  • Items without the original tags or packaging.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [info@twinzat.com] within [7 days] of receiving your order. Include your order number and the reason for the return.

  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

  3. Ship the Item: Package the item securely in its original packaging and include the RAN. Ship the item to the address provided in the instructions.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refunds

  • Once we receive and inspect your return, we will process your refund within [7-10 business days].

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

  • Exchanges are subject to product availability.

  • To request an exchange, contact us at [info@twinzat.com] with your order number and the item you wish to exchange.

  • If the desired item is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [info@twinzat.com]. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will either issue a refund or send a replacement at no additional cost.

7. International Returns

  • International customers are responsible for return shipping costs and any customs duties or taxes incurred during the return process.

  • Please ensure the item is marked as a return to avoid additional customs fees.

8. Contact Us

For any questions or concerns regarding our Return Policy, please contact us at:
Email: [info@twinzat.com]
Business Hours: [Mon-Fri, 9 AM - 5 PM GMT]

Thank you for choosing TwinzaT for your luxury women's fashion needs. We appreciate your trust and look forward to serving you!

TwinzaT
25/09/2024