Track Order

Effective Date: 25/09/2024

Welcome to TwinzaT! We are delighted to assist you in tracking your order. Below, you will find all the information you need to monitor the status of your purchase. If you have any questions or concerns, please do not hesitate to contact us at [info@twinzat.com].

1. How to Track Your Order

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Follow these steps to track your order:

  1. Locate Your Tracking Number: Check your email inbox (and spam/junk folder) for the shipping confirmation email from TwinzaT.

  2. Click the Tracking Link: Use the link provided in the email to access the carrier's tracking page.

  3. Enter Your Tracking Number: If prompted, enter the tracking number to view the latest status of your shipment.

2. Shipping Carriers

We partner with reliable shipping carriers to ensure your luxury women's fashion items are delivered safely and on time. Depending on your location, your order may be shipped via one of the following carriers:

  • [FedEx, DHL, UPS, etc.]

Each carrier provides real-time updates on the status of your shipment.

3. Delivery Times

  • Domestic Orders: Typically delivered within [6-11 business days] after shipping.

  • International Orders: Delivery times vary based on your location and customs processing. Please allow additional time for international shipments.

4. Tracking Issues

If you encounter any issues while tracking your order, such as:

  • No tracking information available after 48 hours of shipment confirmation.

  • Tracking status not updating for an extended period.

  • Incorrect or missing tracking number.

Please contact us immediately at [info@twinzat.com] with your order number and details of the issue. Our customer service team will assist you promptly.

5. Order Status Definitions

Here’s what your order status means:

  • Processing: Your order is being prepared for shipment.

  • Shipped: Your order has been dispatched, and a tracking number is available.

  • Out for Delivery: Your order is on its way to your address.

  • Delivered: Your order has been successfully delivered.

6. International Orders and Customs

For international orders, please note:

  • Customs duties, taxes, or fees may apply and are the responsibility of the customer.

  • Delays may occur due to customs processing. TwinzaT is not responsible for such delays.

7. Contact Us

If you have any questions about your order or need further assistance, please reach out to us:
Email: [info@twinzat.com]
Business Hours: [Mon-Fri, 9 AM - 5 PM GMT]

Thank you for choosing TwinzaT for your luxury women's fashion needs. We appreciate your trust and look forward to serving you!

TwinzaT
25/09/2024