Shipping Policy

Effective Date: 25/09/2024

Welcome to TwinzaT! We are committed to providing a seamless shopping experience for our luxury women's fashion customers. This Shipping Policy outlines the details of how we handle and deliver your orders. By placing an order on [www.twinzat.com], you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to the following regions:

  • All Listed countries, Please check at Check out Page

If your country is not listed, please contact us at [info@twinzat.com] to inquire about availability.

2. Shipping Methods and Costs

We offer the following shipping options:

Shipping Method Delivery Time Cost
Standard Shipping

         [6-11 business days]

                       Free
Express Shipping           [2-5 business days]                       $20

Shipping costs are calculated at checkout based on your location and the selected shipping method.

3. Order Processing Time

  • Orders are processed within [1-2 business days] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number.

  • A link to track your shipment.

You can also track your order by visiting our Track Your Order page.

5. Delivery Times

  • Domestic Orders: Delivered within [6-11 business days] after shipping.

  • International Orders: Delivery times vary based on destination and customs processing. Please allow additional time for international shipments.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, such as weather, carrier delays, or customs inspections.

6. International Orders and Customs

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • TwinzaT is not responsible for delays caused by customs or import regulations.

  • Please ensure your shipping address is accurate and complete to avoid delivery issues.

7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pay customs fees, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Stolen Packages

  • If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first.

  • If the issue persists, contact us at [info@twinzat.com] within [7 days] of the reported delivery date. We will work with the carrier to resolve the issue.

9. Changes to Your Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at [info@twinzat.com]. We can only modify the address if the order has not yet been shipped.

10. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us at:
Email: [info@twinzat.com]
Business Hours: [Mon-Fri, 9 AM - 5 PM GMT]

Thank you for choosing TwinzaT for your luxury women's fashion needs. We appreciate your trust and look forward to serving you!

TwinzaT
25/09/2024